Frequently Asked Questions
Yes. We offer a FREE rental computer while your computer is fixed with us. We have both Microsoft Windows and Apple Mac computers for rental. The rental is free for you to use until your computer is repaired by us. You’ll need to make sure the rental computer is well looked after while it’s under your care and is returned to us within 7 days after your computer is fixed and ready.
No. Our services include labour and cost of spare part thus we cannot accept cancellation or change of mind. Once quote is approved, we will commence the work immediately, cancellation strictly cannot be accepted. Most of repairs that we do require further testing and spare parts. After the quote is approved, even if spare part has not arrived, there is already work done prior to receiving the spare parts, which include: further testing, partial/full disassembly of computers, identifying parts, matching with our stocked parts and ordering in if required, final repairs, final testing and assembly.
We always choose equivalient or higher quality spare parts or manufacturer’s genuine spare parts whenever they are available and the customer approves our quote. This is usually the case for laptop spare parts because spare parts for laptops must be replaced with the same or equivalent parts from the same manufacturer. For desktop computers, there are usually more choices of spare parts in the market, we will source equivalent or better spare parts if the customer agrees or we can attempt to find cheaper options to suit customer’s budget. There are times where genuine manufacturer spare parts are no longer in the market. In this case, we will advise you of other choices and get your approval.
No. We are independent from Apple.
Will CompRepairCT check if my computer is under warranty with the company which I purchased it from?
No. In fact, it’s not possible for us to check. Your computer might be disassembled during testing which may void your warranty. Thus please make sure to check your purchase records for possible warranty cover before sending the computer to us.
No. We do not provide printing, scanning, faxing services.
Yes. We fix any mobile phones, iPad and Android tablets. We also fix Chromebooks and Windows laptop/tablet (i.e. Microsoft Surface) that has software and or hardware issues.
No. We collect necessary items such as computer(s) and chargers only. Other items such as cables, CDs should not be left at our store unless they are required for the job. We encourage customers not to leave unnecessary items at our store because we are unable to keep track of these items. We take no responsiblity for loss of unnecessary items such as bags, CDs, cables, etc.
Yes for certain parts only. We only supply these parts for customer’s own installation: internal or external 2.5″ and 3.5″ hard drives, RAMs, Windows desktop computer power supplies, Windows desktop computer video card, internal or external CD/DVD drive for Windows computers, USB wireless adaptor, antivirus software. These parts or software are non-returnable and non-refundable regardless whether they solve the customer’s computer problems or not, regardless whether diagnostic was done by the customer or CompRepairCT technicians.
Yes, but it will come with no guarantee and upfront payment is required. We do not test the part before nor after installation. It is customer responsibility to ensure the purchased part is correct, compatible and working before giving to our technician to install. We are unable to assist with finding out the correct part or provide any information about where or how to purchase correct parts. We do not provide any warranty nor guarantee on third-party parts, hardware and software. Any payment for the installation is not refundable in the instance that the part, hardware or software provided by the customer is not working or does not fix the problem, regardless whether the problem was diagnosed by the customer or by CompRepairCT technicians.
Most likely yes, however this may cause delays to the job and we may need to ask you to bring the computer back for us to check again. Different computer manufacturers and suppliers are based in different countries and they have different systems to identify their parts. The systems are not standardised and they may request more details of the computer or the part that we have not provided. If we are unable to source the correct part, we will inform you and seek your instructions on what to do next. Please note that any delay caused by the customer is not the responsibility of CompRepairCT and CompRepairCT cannot guarantee the expected repair time if the customer is not able to leave the computer with CompRepairCT for us to do the necessary work.
Payment might be required to proceed with the quote, depending on cost of spare part, estimated turn-around time.
We accept Cash, Check, VISA, MasterCard, AMEX, Debit Cards, Zelle, Direct Deposit, EFT and even Crypto currency. There is no surcharge on VISA, MasterCard and AMEX. PayPal, Direct Deposit and EFT. Payment must clear first before computers are returned to the customer.No. Unfortunately we do not have facilities for post payments. Payment is required upon collection of fixed computer.
Payment might be required to proceed with the quote, depending on cost of spare part, estimated turn-around time.
We accept Cash, Check, VISA, MasterCard, AMEX, Debit Cards, Zelle, Direct Deposit, EFT and even Crypto currency. There is no surcharge on VISA, MasterCard and AMEX. PayPal, Direct Deposit and EFT. Payment must clear first before computers are returned to the customer.
No. Unfortunately we do not have facilities for post payments. Payment is required upon collection of fixed computer.
We offer these guarantees: No Fix No Fee: if you’ve followed our recommended resolutions and your computer is still not fixed, we will attempt to fix it again for free of charge. If the problem cannot be fixed for good, you will receive a full refund.
90-day guarantees: if we’ve successfully repaired your computer, the work will come with 90-day guarantees on the same problem
Yes, absolutely. We’ve fixed Windows 98, Windows XP, 2002 – 2008 Apple computers and we can fix yours too. Having said that, when a computer is too old, spare parts for it will become scarce in the market and takes more time to order in. As long as spare parts for your computer are available within your budget, we can repair it.
Yes. We offer a FREE rental computer while your computer is fixed with us. We have both Microsoft Windows and Apple Mac computers for rental. The rental is free for you to use until your computer is repaired by us. You’ll need to make sure the rental computer is well looked after while it’s under your care and is returned to us within 7 days after your computer is fixed and ready.
Appointment is not required to bring computer in. However, we recommend to book an appointment for best experience and to make sure that our technician is available at the time you come in and reduce waiting time. You can book an appointment online by clicking the “Book appointment” at the top. Please allow approximately 5-15 minutes for the appointment. Our technician will diagnose your computer and give you a quote for repairs. The appointment is FREE. For public holidays or days that are close to public holidays (e.g. Christmas Eve, New Year’s Eve), please check our trading hours closer to public holidays.
We accept walk-ins at our store, however we recommend calling ahead. Waiting time is usually less than 5 minutes. You can also book an appointment online (optional), or you can simply ship your defective product to us. Please include a note with your contact information and detailed description of the problem you are experiencing.
We can also arrange pickup and delivery for your convenience. If you prefer to ship or for us to pick-up please call us for details.
No. In facts, it is not possible to test “everything” on any computers, simply because there is no tools to test everything. Some tests are time consuming, i.e. a full RAM or hard drive test will take hours to complete. Most testing tools are advisory only and not guaranteed to be accurate, i.e. video card and processor stress tests are not guaranteed to be accurate, there are several hard drive tests (short, long tests, read write tests) that it is not practical to do all hard drive tests. Some parts may have no existing tools to test, i.e. keyboard, mouse, speakers. It will be too time consuming and impractical to perform all tests on every component. Our technicians will run specific tests based on what we have observed and the problems that customers advise us. Our repairs and guarantee will be limited to the mentioned problems that we were aware of and agreed to be fixed only.
Yes. We fix any mobile phones, iPad and Android tablets. We also fix Chromebooks and Windows laptop/tablet (i.e. Microsoft Surface) that has software and hardware issues