TERMS AND CONDITIONS

1. UPFRONT FREE QUOTE
Customers need to bring or send computer to our store for our technicians to carry out Initial Quick Tests and Free Quote. Any prices given in emails without testing of computers are advisory only and is not considered as final quote. Quotes are valid for 7 days unless notified in advance. We reserve the right to adjust the quote according to hardware and software conditions if found differently from the time the technician composes the quote. Any adjustment will be communicated with the client before we proceed. Upfront quote might not be available for onsite jobs where fees are charged at hourly rate. Free Tests and Free Quote are not applicable for computers that are under warranty or covered by insurance, a quoting fee may apply in these instances. A quoting fee may apply if the client requires extended testing for warranty claim to third party suppliers or for DIY repair purposes. Our technicians do not carry out extended tests (that takes more than half hour) in the initial testing, specific details such as make and model of replacement parts might not be available during the initial testing and quoting.

2. NO FIX NO FEE

This guarantee applies to scenarios where: quotes, or solutions that CompRepairsCT recommend to a customer are accepted by the customer; and problems are found unresolved due to non-software issues at the time when the customer picks up his/her computer, or within the same day when the customer receives his/her computer back; and problems are not caused by third-party software and/or hardware; there is no guarantee for hardware and/or software that are not supplied by CompRepairsCT, whether or not the hardware and/or software are installed by CompRepairsCT technicians. Otherwise 90-Day Repair Warranty will apply (see below). The customer will need to give CompRepairsCT technician a reasonable amount of time (minimum of 48 business hours) to resolve any outstanding problems first before money back guarantee is considered. A refund of any paid money for labor charge will be issued by CompRepairsCT to the customer via CompRepairsCT’s prefered method, day, and time. Call-out fee, parking, quoting fee, shipping fees are not refundable. This guarantee is per problem, per computer and per customer only. CompRepairsCT reserve the rights to cancel this guarantee at anytime without prior notice.

3. 90-Day Repair Warranty

All services come with three month warranty from the date of the repair was completed as stated on the invoice provided to the customer. CompRepairsCT warrants that the service rendered will be subject to the certified standards by CompRepairsCT. The 90-Day Repair Warranty claim will be serviced under the conditions that it is not the customer’s fault or wrong doings, the problems are within the scope of the warranted job and the reappearing problems are due to the technician in-completion of the job, with the conditions below:

1. CompRepairsCT is not responsible for any loss, corruption, or breach of the data on customers’ product during service; and as loss of data may occur as a result of the service, it is the customers’ responsibility to make a backup copy of their data before bringing the product to CompRepairsCT for service.
2. It is not the customer’s fault or wrong doings: CompRepairsCT does not warrant the service for subsequent actions by the customer after the machine has been returned and shown to the customer to be in good working order, such as customer do-it-yourself re-installation of the operating system, surfing of virus spyware source websites, re-installation of software that has been known or marked by our technician to potentially cause conflicts with the operating system or other software.
3. The problem is within the scope of the warranted job: the warranty covers for repeating problems and requests by customers that can be shown to have not been completed by the technician properly. If the technician attends onsite and the problems the customer identify are not within the scope of the warranted job or the problems do not appear as the customer describe, the customer is liable to pay for the visit as an entire new job.
4. The problems reappear due to the technician in-completion of the job: Our technicians always thoroughly check the system to make sure all your requests are completed and other common issues resulted from the diagnosed problems are tested before leaving. If the problems reappear without any subsequent actions by the customer, a warranty job will be provided to fix the problem to its entirety.
5. Warranty would only cover the same problem, if to re-accrues during the warranty period. However, the warranty does not extend beyond the actual issue repaired.
6. Warranty jobs do not renew warranty. The warranty cover is from original date of the invoice which was paid for.
7. No warranty is applied for non-paid services (i.e. free computer cleaning, free RAM upgrades).
8. Customers are responsible for any fees to deliver computer(s) and/or part(s) to CompRepairsCT for warranty claim. CompRepairsCT will be responsible for returning the computer(s) and/or part(s) to customers after warranty repairs or replacement.
9. Returned computers/goods under warranty will be repaired, or replaced, or refunded at CompRepairsCT’s sole discretion.
10. There is no warranty for the following:
    • Data recovery services.
    • Removing or installing non-electronic components or parts (ie removing jammed CD/DVD from CD/DVD drive).
    • Installing or uninstalling software and programs (i.e. installing/uninstalling antivirus software or any other software).
    • Removing passwords.
    • Cleaning spilled liquid in computers.
    • Installing hardware and/or software that are not supplied by CompRepairsCT.

VIRUS AND SPYWARE RE-INFECTION: It is often possible for a computer to be reinfected with the same spyware and virus that have been removed by our technicians. Spyware infection and reinfection can be as easy as visiting a bad website, or opening an email attachment. We can not service your warranty claim for such re-appearing problem. No repair refunds are offered.

HARDWARE / SPARE PARTS / COMPONENTS WARRANTY Unless otherwise stated, CompRepairsCT warrants that the computer product(s) purchased by you will be free from defects in materials and/or workmanship under normal use for a period of 90-Day from the date printed on your Invoice with the following EXCEPTIONS:

1. CompRepairsCT does NOT warrant any third party hardware and/or software products, including the Operating Systems preinstalled by CompRepairsCT technicians.
2. The warranty does not cover customer’s data and the costs resulting from the re-installation and/or restoration of the software or operating system as the result of the repair or replacement of the defective hardware products. It is solely customer’s responsibility to backup important data before returning hardware, spare parts, components, or systems to CompRepairsCTfor warranty claim.
3. Defective accessories or peripherals, other than software, that are delivered with your product will be replaced by CompRepairsCT or its suppliers for thirty (30) days from the date you received your product. Manufacturers’ warranty applies after initial thirty (30) days.
4. Laptop components and spare parts: UNLESS OTHERWISE STATED, LAPTOP COMPONENTS & SPARE PARTS ARE COVERED BY 3 MONTH RETURN-TO-BASE LIMITED WARRANTY ONLY, except the followings: New Hard Disk Drives, New RAMs, New Batteries, New AC Adapters/Chargers, New Solid State Drives; these parts are covered by 90-Days return-to-base limited warranty.
5. To obtain service under this limited warranty, you must:
   • Contact CompRepairsCT within 90 calendar days of the repair invoice completion date period.
   • Bring in the defective product in within days of the initial contact day
   • Provide a valid repair receipt/invoice at the time of claim

   If CompRepairsCT is unable to correct the problem, CompRepairsCT may authorize a replacement part or parts, on-site service or a product replacement. ON-SITE SERVICE AND PRODUCT REPLACEMENTS ARE CONSIDERED OPTIONS OF LAST RESORT. All replaced parts must be returned to CompRepairsCT. If a replaced part is not returned to CompRepairsCT, you must pay CompRepairsCT for that part.

6. For Return to Base warranty service, the customer has to return the machine to CompRepairsCT repair center within a week from the date of Return Authorization Issue. The repair or replacement may take up to 2 weeks, depending on the availability of the parts required.
7. No warranty is applied for non-paid products (i.e. free RAMs).

LCD/LED / Touchscreen related repairs